Class Description

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Title: Conflict De-Escalation
Instructor: Office of Emergency Preparedness Date: December 3 Time: 9:00am-11:00am
Location: T&D, room C
This class will focus on techniques to keep a confrontation from becoming violent. Many members of the UGA community are involved in exchanges that have the potential to become heated. Some of these encounters are with the public, students or other co-workers. Some individuals become frustrated when they do not receive the answer they desire and become difficult to deal with. This class will discuss how to keep unpleasant encounters of this nature from becoming violent and how to de-escalate a heated exchange. The goal of the class will be to provide the participants with the ability to obtain voluntary compliance from an individual who does not want to comply. This is an entry-level, beginner type class that will introduce these concepts and ideas.