Class Description

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Title: Advanced Certificate of Academic Advising (ACAA): Intentional Communication for Advisors (New)
Instructor: Diane Miller, Director of Student Academic Services in the Franklin College, and Katherine Daley-Bailey, Academic Advisor in the Department of Romance Languages    
Location: T&D, room AB
Academic advisors are required to be intentional communicators, conveying complex information to both receptive and unreceptive audiences. From explaining policies and requirements to listening to student concerns to dealing with conflict and difficult conversations, clear communication is the key to successful interactions between advisors and students, parents, colleagues, and supervisors. This course will help experienced academic advisors enhance their communication skills by understanding timeless principles of effective communication while also discovering their individual communication styles, blind spots, and strengths.